Privacy Policy
Last updated: 10/09/2026
Nish Jewels ("we," "us," or "our") operates this website and online store, including all related content, features, and services (the "Services"), to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect the following types of personal information when you interact with our Services:
Contact details, including your name, address, phone number, and email address.
Order and payment information, including billing details, shipping address, and transaction history. Payment card details are processed securely by our payment provider and are not stored directly by us.
Account information, including your login details and preferences, if you create an account.
Communications, including messages you send us through our contact form, email, or social media.
Device and usage information, including your IP address, browser type, and how you interact with our website.
How We Collect Personal Information
Directly from you, when you place an order, create an account, sign up for updates, or contact us.
Automatically, through cookies and similar technologies when you browse our website.
From our service providers, including our website and payment platforms, who help us operate the Services.
Indirect Collection
In some cases, we may collect personal information about you from a source other than you directly, for example, from a delivery partner regarding your order status. Where this happens, we will take reasonable steps to make you aware of what was collected, why, and your rights to access or correct it, in line with the Privacy Act 2020.
How We Use Your Personal Information
We use your personal information to:
Process and fulfil your orders, including arranging delivery and handling returns or replacement claims.
Communicate with you about your order, account, or enquiries.
Send you marketing updates about new arrivals and promotions, where you have opted in. You can unsubscribe at any time.
Improve our website and shopping experience.
Prevent fraud and keep our Services secure.
Comply with our legal obligations.
How We Disclose Personal Information
We may share your personal information with:
Our website and e-commerce platform provider (Odoo), which powers our online store and helps us process orders.
Payment processors, to securely handle transactions.
Couriers and delivery providers (such as NZ Post), to deliver your order.
Other service providers who support our business operations (for example, email or hosting services).
We do not sell your personal information to third parties.
Cookies
Our website uses cookies to help it function properly and to understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the Services may not work as intended if you do so.
Data Security and Retention
We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
Your Rights
Under the Privacy Act 2020 (New Zealand), you have the right to:
Access the personal information we hold about you.
Request correction of any inaccurate personal information.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a new "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@nishjewelsnz.com.